As one of the most trusted auto insurance providers in the country, you would think that all of the major auto insurance companies would have a good public image. Not so. Many of these companies have been receiving negative feedback from customers recently. These bad reviews come from both sides of the spectrum; those who are complaining and those who are defending their company.
According to the BBB, the leading auto insurance companies in the US have a combined total of forty-two million customer accounts. AAA Insurance has a rating of A plus and is actively seeking more members. Consumers love AAA s many extensive auto insurance discount packages and, of course, their nationwide world-known roadside assistance program. AARP also grades AARP, or American Association of Retired Persons, as one of the nation’s leading charitable organizations. Memberships and donations account for about 30 percent of AARP’s budget.
Auto Insurance Companies
One of the things that makes AAA such a credible insurer is that it has low rates for its insurance policies, even though it offers several types of coverage. Most of the auto insurance companies, however, have high rates for their basic car insurance policies, such as liability coverage. One reason why they have such high rates is that they have to compensate their affiliates, called agents, for their marketing efforts. According to a survey conducted by a Los Angeles based think tank, most car insurance companies lost money on the front end when selling policies. The think tank did find, however, that one company, AAA, wins almost every competition for member sales, because it always offers great customer service.
If you are a member of AAA, you probably already know that you can call AAA anytime for help. For one thing, AAA is there to answer your questions, and not charge you for doing so. One good thing about the brand name U.S. insurance company is that it does not just sell one kind of automobile insurance, but many different types. You can choose from automobile, property, and medical coverage.
Another way to lower your monthly premiums is to increase your deductible. In other words, if you choose a higher deductible, your monthly premium will be lower. Insurance companies offer different discounts for having multiple policies with them, such as being a lifelong member of AAA. Other auto insurance companies also have multiple policy discount programs.
AAA offers many types of discount programs. In addition to its famous car rescue program, they also offer many kinds of insurance discounts, including multi-line and multi-vehicle discounts. You will get discounts that will allow you to save hundreds of dollars every year. Many insurers also offer discounts to people who purchase their auto insurance through them, even if they already have another provider.
A good way to research an insurance company is to go online to their web sites. Many Americans are comfortable with using the Internet, especially for their most personal financial affairs. An online search will lead you to a wealth of information about any given company, including policies, coverage options, customer service, and discounts. You can learn about the company’s reputation, track record, and financial stability. You can also get to know your neighbors, local officials, police, and firemen, and find out what kind of quality services they receive.
New Hampshire’s Insurance Department has filed consumer complaints against all of the auto insurance companies in New Hampshire that were recently reviewed by the Department. In one case, they had to file a complaint against Good Faith Estimate, which was issued by the company without following the law. According to the Department, Good Faith Estimate submitted by the insurance company contained errors that cost the state $50,000. Of course, this is a drop in the ocean considering the millions of dollars that Americans spend each year to cover their auto insurance needs. Still, it is good to know what your rights are as a consumer.